Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
How do you free up more time for services that matter? Kent County Council answered that question by deploying Microsoft 365 Copilot. This customer story outlines how they reduced the administrative burden of emails and meeting prep, allowing staff to shift focus back to community-facing work. Read the story for a real-world view of what AI assistance can do, and reach out to HShilling, Inc. to discuss Copilot solutions for your team.
What challenges did Kent County Council face?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hindered efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
Since deploying Microsoft 365 Copilot, staff have reported an efficiency gain of ten to thirty minutes daily, allowing them to focus on more meaningful work. This has led to higher job satisfaction and reduced stress levels among employees.
What role do Surface devices play in the transformation?
The deployment of 6,500 Surface devices has facilitated a smooth transition to new technologies, resulting in a noticeable drop in help desk calls and high user satisfaction. These devices support the council's digital transformation goals by providing a robust platform for AI-driven applications.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
published by HShilling, Inc.
The HShilling, Inc. family references (our customers) speak for themselves. If you are looking to leverage cloud services to do more without adding more resources and leverage technology to set you apart from your competitors, we are the team to help you.
Whether a small business, large corporation or non-profit wanting to leverage native Dynamics 365/Microsoft 365 features or need a highly customized solutions, the HShilling, Inc. team has the skills and resources to deliver your needs on time and on budget!
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